Requesting a cancellation
If an order is still eligible for cancellation, customers can submit a cancellation request through the app or contact support.
Requesting a return
Customers should provide the order number and reason for return. Items may need to meet return-condition requirements before a refund can be approved.
Refund processing
Approved refunds are returned through the appropriate payment process. Processing time may vary depending on the payment provider and the customer’s bank.
Faulty, damaged or incorrect items
Customers should contact support as soon as possible if an item arrives faulty, damaged or different from what was ordered.
Support
For help with a return or refund request, visit the Customer Support page.
We will add the business owner’s final return window, exclusions, return address, condition requirements and return-shipping responsibility before public launch.